WhatsApp Business Onboarding Requirements

These are the primary requirements to complete the Onboarding process with ease

WhatsApp Business Onboarding Requirements

To successfully complete the WhatsApp Business Account setup for your business, please provide the necessary information and access as outlined below:

Option 1: Provide Facebook Credentials

Share your Facebook credentials with us (Temporarily to initiate the complete process, later it can be revoked), and we will complete the WhatsApp Business Account setup on your behalf.

Option 2: Create a Facebook Developer App

Create an app on your developer.facebook.com account and provide app access to macincode@gmail.com (Our official Facebook account) to handle the setup process.

Pre-Setup Requirements

  • Business Name: The name to be displayed to customers through WhatsApp.
  • Mobile Number: A mobile number without an existing WhatsApp account. If an account exists, please permanently delete it before providing the number.
  • Business Website URL: The URL must include a privacy policy to verify your business name.

Post-Setup Requirements

  • Payment Card Details: Add payment card information for final verification.
  • Business Registered Document: Share a scanned copy of your business registration document, such as a GST certificate, COI, or MSME certificate.

Additional Requirements for WhatsApp Business Onboarding

Yes, there are additional requirements and considerations for WhatsApp Business onboarding beyond the initial process outlined above. Here are some of them:

1. Business Profile

You need to create a business profile, which includes your business name, description, address, and hours of operation.

2. Verified Business Phone Number

You need to verify your business phone number through a verification process. This is usually done by sending a verification code to your phone number.

3. Business Category

You need to select a business category that best describes your business.

4. Product Catalog

If you have a product-based business, you need to create a product catalog that showcases your products.

5. Message Templates

You need to create message templates that comply with WhatsApp's messaging policies. These templates need to be approved by WhatsApp before you can use them.

6. Opt-in and Opt-out

You need to provide a way for customers to opt-in and opt-out of receiving messages from your business.

7. Data Protection

You need to comply with WhatsApp's data protection policies and ensure that you handle customer data securely.

8. Content Guidelines

You need to comply with WhatsApp's content guidelines, which prohibit certain types of content, such as spam, harassment, and hate speech.

9. Business Hours

You need to set your business hours, which determine when customers can expect a response from your business.

10. Customer Support

You need to provide customer support through WhatsApp, which can include responding to customer inquiries, resolving issues, and providing product information.

WhatsApp Policies and Guidelines

WhatsApp also requires businesses to comply with its policies and guidelines, including:

It's also important to note that WhatsApp has a review process for businesses, and your business may be subject to review and approval before you can start using WhatsApp Business.

It's recommended to check the WhatsApp Business website and documentation for the most up-to-date information on the onboarding process and requirements.

We will contact you if any additional information is required beyond these specified requirements.